Experience Indicator

Measure Customer Experience

How does your consumer experience your store, concept or service? When you offer a coherent and appropriate sensory Customer Journey, your customer builds an emotional connection with your brand. With the Experience Indicator you map out your customer experience so that you can steer on valuable customer data. The Senta Experience Indicator is a quantitative measuring instrument. With input from 25 years of knowledge and experience in various sectors, this tool measures the total experience of space, personnel and offer.

Program-components

• Research objective
• Developing questionnaire
• 0-measurement
• Change in space, personnel or service
• 1-measurement
• Analysis
• Report

Curious about how the Experience Indicator can offer your organization valuable insights?

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